FAQ


What's in the Heat Seeker Box?

Every season will bring a new adventure in flavor!

Each box will, of course, include amazing small batch hot sauces. But we’re stepping it up to include a wide selection of spicy delights, like seasonings, salsas, candies, jellys, jerky, pickles–any way we can think of to experience spicy food. Our goal is to deliver amazing flavor in combination with addicting heat.


How spicy will the items in this box be?

Our first focus is on great flavors that pack some punch. This is NOT a novelty box just out to deliver insanely spicy foods. In other words, you won’t be receiving gimmicky items just meant to make you cry. We taste test every item in search of the best -- and we don’t include foods that are simply too hot to enjoy. With that being said, this is the Heat Seeker Box. It will always deliver the heat.


When are boxes shipped?

As a quarterly subscription service, your order will ship approximately every 90 days, as close as possible to the beginning of each season. The Spring boxes ships the first week of March. The Summer box ships the first week of June. The Autumn box ships the first week of September. The Winter Box ships the first week of December.

Orders are shipped in a first-come, first-served basis. Each seasonal box has a limited number available. Shipping is typically via USPS, and we ship from California. So, a few days after it ships, you’ll receive it; with a few more days needed to reach the Midwest, East coast, Hawaii and Alaska.


How is the box cost determined?

We work hard to keep each quarterly box shipment at around $45.00. Our goal is to bring you the highest quality, small-batch products. Several of the products in our boxes range from $6 – $12 each retail (and that’s before additional shipping for each item). The products we choose to feature are typically larger portions. Our box offers you the opportunity to try these hand selected, taste tested, small batch items at a lower cost to you. Our box price will always be lower than purchasing each product individually online.

PLUS shipping costs are FREE to US addresses. 


How does the ordering work?

Orders will be open until quantities are sold out. Due to the artisan nature of some of these products, there will be limited quantity of each season’s box available. Once we can procure more inventory, we will open additional ordering opportunities.

We fulfill orders in a first-come, first-serve basis.


How long is the subscription I am signing up for?

Your subscription will auto-renew until you cancel, and is billed once every 3 months or once yearly, depending on which subscription your originally purchased. Cancel anytime. However, we hope you love your subscription box so much, that you continue to receive it for many, many years!

Use your account page to cancel. If there is any other issue we can help you with, contact us at info@heatseekerbox.com.

 


How do I change my payment method?

Make sure you create an account when checking out to manage your subscription details.  If you did not set up an account when starting your subscription simply email us and we will assist you.

Login to your account at heatseekerbox.com. Click the gear icon in the menu bar (next to the basket), then select ‘Sign in‘.

Type the email address you used to sign up with and your password. Click Sign In.  If you have forgotten your password, simply click “Forgot Password?’ and an email will be sent for you to reset it.

Once you have logged in you will see your account information. Under "Account Details" you will see "Manage Subscriptions". Click that link.

Here you will see your subscription info. To change your billing method, click "Billing Information".  Here you can edit your card on file and billing information including billing address.


How do I change my subscription delivery address?

Make sure you create an account when checking out to manage your subscription details.  If you did not set up an account when starting your subscription simply email us and we will assist you.

Login to your account at heatseekerbox.com. Click the gear icon in the menu bar (next to the basket), then select ‘Sign in‘.

Type the email address you used to sign up with and your password. If you have forgotten your password, simply click “Forgot Password?’ and an email will be sent for you to reset it.

Once you have logged in you will see your account information. Under "Account Details" you will see "Manage Subscriptions". Click that link.

Click the link that says ‘Subscriptions‘. On the far right click "Edit". Here you can update your shipping, billing information, and payment information.


How can I skip a box?

If you simply have too many sauces and would just like to skip a few boxes, that is not a problem.

Make sure you create an account when checking out to manage your subscription details.  If you did not set up an account when starting your subscription simply email us and we will assist you.  

Login to your account at heatseekerbox.com. Click the gear icon in the menu bar (next to the basket), then select ‘Sign in‘.

Type the email address you used to sign up with and your password. If you have forgotten your password, simply click “Forgot Password?’ and an email will be sent for you to reset it.

Once you have logged in you will see your account information. Under "Account Details" you will see "Manage Subscriptions". Click that link. 

If you would simply like to skip the next box, click the "Delivery Schedule" menu (above Subscriptions) and click "Skip" to skip the next box. Easy peasy.


Do you ship internationally?

Not at this time . We only ship to the 50 U.S. states and U.S. military addresses.


Can I get a refund?

Unfortunately, because we purchase our products based on paid subscriptions, we cannot give refunds after the billing cycle has been completed. You can, of course cancel whenever you like. If you cancel after the billing period then you will receive one more Heat Seeker Box. 

If any item is received in damaged or unusable condition, we will make a best-effort to replace it. As inventories are often limited, this cannot be guaranteed. We will work with you to find a different item, or a partial refund, or credit toward a future purchase.

In any event, the limit of our damages will not exceed purchase price of the items bought. Use caution and common sense with these spicy products! Although we test every item, we cannot predict or advise on how an individual will react to contact (including allergies) or eating the products we sell.


How do I cancel my subscription?

Sorry to see you go (puppy dog eyes). If you simply have too many sauces and would just like to skip a few boxes, that is totally an option.

Make sure you create an account when checking out to manage your subscription details.  If you did not set up an account when starting your subscription simply email us and we will assist you.  

Login to your account at heatseekerbox.com. Click the gear icon in the menu bar (next to the basket), then select ‘Sign in‘.

Type the email address you used to sign up with and your password. If you have forgotten your password, simply click “Forgot Password?’ and an email will be sent for you to reset it.

Once you have logged in you will see your account information. Under "Account Details" you will see "Manage Subscriptions". Click that link. 

If you would simply like to skip the next box, click the "Delivery Schedule" menu (above Subscriptions) and click "Skip" to skip the next box. Easy peasy.

To cancel, click the "Subscriptions" menu and click the "Cancel" link on the far right. 

You can Re-activate your subscription at any time by following the same step listed above. If you ever need additional help, contact us at info@heatseekerbox.com.